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Physiotherapy FAQ's

Physiotherapy FAQ's

Why should I choose physiotherapy?
Physiotherapy has been used in the treatment of musculoskeletal conditions for over a century. It is practiced in many European countries as well as Australia, New Zealand and the United States.

As a form of physical therapy it is the most widely used method of helping patients to recover from their injuries, within the NHS. Specialist Consultants and General Practitioners often prioritise physiotherapy as an essential and integral part of the services that they offer to their patients.

A Chartered Physiotherapist is a member of the Health Professions Council (HPC) and the Chartered Society of Physiotherapy (CSP). These organisations act to maintain the high levels of professional standards of practicing Physiotherapists in the UK. All physiotherapists that work at first4physio are members of the HPC & the CSP and practice according to their standards of practice and care.

As physiotherapists we have a whole range of treatment modalities and skills that we can use to maximise the potential benefits of treatment.

If you are unsure whether physiotherapy is right for you and your particular problem, then feel free to give us a call and ask to speak to one of our therapists. We will try to give you an indication of whether physiotherapy will help your condition over the telephone, but often we will need to fully assess you in order to give accurate advice.


How do I know my physiotherapist is suitably trained and qualified to treat me?
First4physio clinicians are fully qualified physiotherapists who all belong to the Chartered Society of Physiotherapy and have the letters MCSP after their name. This indicates that they have completed a minimum of 3 years training before they can call themselves a Chartered Physiotherapist. In addition, all our therapists are registered with the Health Professions Council, a governing body that ensures a high standard of practice from its members.

Ongoing post graduate professional training is also in place for first4physio's clinical staff. This ensures they are constantly updated on changes in clinical practice that may be recommended by recent research and studies.

All of our physiotherapists are highly qualified and are members of the Chartered Society of Physiotherapy (MCSP) and Health Professions Council (HPC).


Why choose First4physio?

why choose first4physio

First4physio clinicians are highly experienced in treating musculoskeletal conditions. Since our conception in 1984, we have earned an excellent reputation and are widely regarded by our clients and referral partners as the establishment of choice for physiotherapy treatment in the area.

We provide access to enthusiastic, highly skilled practitioners who have many years clinical experience in treating musculoskeletal problems. You will receive professional care in private, comfortable treatment rooms in a welcoming, friendly environment.

Local consultants and general practitioners refer their own family members and colleagues to our practice for treatment and not just their patients. If our medical peers trust us - so can you!


How do I arrange an appointment?
You can contact the clinic directly by telephone or email or are welcome at any time to call in to make an appointment. Our friendly reception staff will make an initial appointment for you and then arrange further treatment sessions if necessary, after your first consultation.

If your doctor/specialist gives you a referral for physiotherapy, simply call our office for an appointment. Remember to bring your referral letter when attending for treatment.


How long will my visit last?
Initial assessments typically take between 30 - 45 minutes. Please try to arrive slightly early for your first appointment time so we can register you and make the most of your physiotherapy treatment time.

Follow up appointments will usually last up to 30 minutes.


What should I wear?
In general you should wear loose fitting, comfortable clothing to physiotherapy.

If you are attending for a lower extremity problem it may be advisable to bring some shorts with you, which you can change into whilst in the treatment room.

You may need to undress down to your underwear, depending on the problem area you are presenting with, as your therapist will need to be able to clearly see the body part and surrounding area in question. Please feel free to bring vest and shorts to maintain your modesty if you wish.

Do we treat children?

child physiotherapy

We are happy to see children with musculoskeletal problems and frequently see teenagers with such issues. However, we do ask that all patients under 16 years of age are accompanied into the treatment room by an adult - preferably a family member. In certain instances, administration forms may need to be signed by an adult on their behalf.

First4physio clinicians dealing with children have had extra training in this area and are fully CRB checked. You may also have the choice of a male / female physiotherapist if you prefer.

What should I bring with me?
If you have been given any of the following, please bring them with you to your first attendance.

  • Referral form or letter

  • Insurance details (claim forms/numbers)

  • Information regarding your condition (scan / X-ray reports)

  • Any supports, appliances, walking aids or exercise sheets issued by any other health practitioner

What clinic policies should I be aware of?

  • Please give 24 hours notice where possible for cancellations.
  • We reserve the right to charge for all or part of the treatment costs for appointments cancelled within 24 hours notice or for those patients who do not attend. Every effort will be made to fill your appointment space, but if this cannot be done because of short notice we may be forced to make a charge.

  • For those patients who have been referred for treatment by a third party, i.e. occupational health department, GP, solicitor, or for those claiming through a medical insurance company, cancellations within 24 hours and non-attendances will be counted towards your treatment allocation and may be charged for appropriately. In some cases there may be a cancellation fee to pay directly to the clinic.

  • Please call if you have a question or concern, or if you will be late for an appointment. We will do our best to accommodate you if at all possible.

  • Please be on time. We try to see all our patients on time or within a few minutes of their scheduled time. Being late may result in a shortened treatment session or a re-scheduling of your appointment.

  • Please notify your therapist at least one week prior to returning to your doctor or consultant. This gives time for your therapist to update your physician on your progress with a written report if necessary

  • If you have preferred days and times for attending please try to schedule in advance so that the office staff have an opportunity to give you convenient appointments.

What if I have an increase in symptoms?
Unfortunately, for a few patients, the natural progression of an acute condition may mean that, despite intervention, symptoms continue to increase for a short time before they improve.

It is also common to have some post treatment soreness following physical intervention, i.e. manipulation, mobilisation, stretches and frictions. In addition, you may also experience a little discomfort from any exercises that you have been given in the early stages of your rehabilitation. However, we would not expect there to be a severe increase in symptoms following treatment and, if this is the case, you should contact the clinic for advice.

Be sure to explain to the office staff that you have had a significant increase in symptoms that you are concerned about. They will get the therapist covering the clinic to call you back on that same day if at all possible.

We will be able to give you advice over the telephone on how to manage and/or reduce your symptoms, or we may arrange a follow-up appointment so that we can see you earlier and deal with any new problems. In certain circumstances we may recommend that you contact your GP or specialist.

What is my responsibility in physiotherapy?


.You are our partner in your recovery . Without your co-operation and willingness to complete home exercise regimes and incorporate the advice you have been given in daily activities, your response to treatment is very likely to be limited and you are unlikely to fulfil your maximum recovery potential.

Your input is extremely important in expediting your quickest and most effective route to good health.

Will I be covered by my Health insurance policy?
We are registered with all major health insurance companies and for clients with health insurance cover, your treatment fees will often be invoiced to your insurers directly. 

Please check with your insurance provider as to whether you need a GP/Consultant referral before making an appointment and to determine the exact specification of your cover.


How do I pay for my treatment?
Payment for treatment is required at the end of each session, you can pay by cash, cheque and credit/debit card.


Why should I choose physiotherapy?
How do I know my physiotherapist is suitably trained and qualified to treat me?
Why choose first4physio?
How do I arrange an appointment?
How long will my visit last?
What should I wear?
Do we treat children?
What should I bring with me?
What clinic policies should I be aware of?
What if I have an increase in symptoms?
What is my responsibility in physiotherapy?
Will I be covered by my health insurance policy?
How do I pay?
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